Clients · Warranties and assistance

Certia

Warranty and assistance platform for retailers that finance devices: it validates every claim, coordinates stores, and closes each month with clear numbers.

Visit the platform

When a retailer finances phones and other devices, every warranty depends on several questions: whether the customer is still active, whether the waiting period has passed, what the program covers, and how much the repair costs. Answered by hand, across spreadsheets, calls, and messages, those questions open the door to duplicate claims, payments that do not add up, and stores that do not know what is theirs to handle.

Certia turns that operation into a system. Each week the current customer base is uploaded, and when a store or the call center registers a claim, the platform checks coverage, waiting period, and rate before creating it. If something fails, the claim stops with the reason in plain sight. If it passes, a person on the Certia team approves it, and the store repairs or replaces the device and marks it as resolved.

Every action goes into a log that cannot be edited or deleted. The platform saves an automatic daily close at 11:00 p.m., generates the monthly report each store invoices, and records each reimbursement with its receipt. It adds permissions by role, accounts that activate only by invitation, and terms and privacy written under Ecuador's data protection law.

What we built

01
Rules that check themselves
Before a claim is created, the platform confirms the customer is active in the current base, has completed the waiting period, has an applicable coverage, and has no other open claim of the same type.
02
Alerts with a reason
Inactive customers, unmet waiting periods, repeated claims, or thefts without a police report stop on the spot, and the store sees why.
03
A person makes the call
Rules filter and a person on the team approves, rejects, or asks for more information. Each decision keeps its reason and reaches the store.
04
Log and closes
A record where entries are only added, an automatic daily close at 11:00 p.m., and a monthly report per store that says exactly what to invoice.
05
Access by role
Administration, operations, stores, and viewers have different permissions, checked on every action. Accounts activate with a personal link that expires, and stores see the customer's phone number partially hidden.
06
Connected to the call center
The program's call center, which serves customers over WhatsApp and phone, registers claims through an API with its own keys, usage limits, and only the minimum data needed.

Inside the platform

Analyze, detect, protect: the three promises the platform turns into rules.
From claim to reimbursement in four steps, each one on record.
Sign in only for accounts activated by invitation, with a lockout after failed attempts.
Terms and privacy written under Ecuador's data protection law.