Trust
How we protect your system, your data, and your control.
Eight answers about what happens with your data, who decides, what gets logged, and what happens if we stop working together. Each one links to the page where it is written.
Updated
Data and vendors
We use your data only for the agreed purpose, with limited access. We start with anonymized samples when possible.
- The vendors for each project are agreed with you in the proposal.
- Unless agreed otherwise, hosting, AI models, and messaging are contracted in your company's name.
- This site lists its own processors in the privacy policy.
Where it is writtenPrivacy policy
Responsibilities
Every project has a person at your company who prioritizes and approves. On our side, the founder sets the direction and approves the key decisions.
- The proposal defines scope, deliverables, acceptance criteria, and what each party does.
- We are accountable for what the accepted proposal sets out.
Where it is writtenTerms and conditions
Permissions and human approval
We define what the system can do on its own, what requires approval, and how it hands a case to a person.
- Sensitive decisions are not delegated without authorization.
- No important automation gets autonomy without agreed controls.
- We test common cases, errors, and the handoff to a person before the system goes live.
Where it is writtenOur method
Action logs
We build in the traceability needed to understand what the system did and why. What is logged and for how long is defined in each project.
- An AI-generated result can contain errors and is reviewed before it is used in relevant decisions.
Where it is writtenAgents and automation
Backup and recovery
Every system we operate has a way to intervene manually and recover operations.
- Backups depend on each project's infrastructure and are agreed in the proposal.
- Owners and channels for a failure are defined before launch.
Where it is writtenOperations and evolution
Support
Support hours, response times, and responsibilities are agreed in the proposal. Permanent coverage is not assumed.
- The monthly fee includes an agreed capacity for support, maintenance, and improvements.
- Anything beyond that capacity is planned and quoted separately.
Where it is writtenOperations and evolution
Delivery and ownership
Once the solution fee is paid in full, the code, designs, and materials made for your project become yours, along with the accounts and data of your operation.
- Our reusable components are included with a license to use them within your solution.
- We document how the solution operates so it can evolve with your company.
Where it is writtenTerms and conditions
Continuity and exit
You can end the ongoing support. Exit conditions are defined in the proposal.
- Because the accounts and data are yours, you can continue with your team or with another provider.
- The strategy and roadmap are also yours: they do not oblige you to build with us.
Where it is writtenOperations and evolution
We apply it on this site.
What you can verify today on dalekilab.com, as described in our policies.
- Public pages use no cookies and no third-party scripts.
- Visit measurement is our own, does not store your IP, and honors Do Not Track and Global Privacy Control.
- ARCO does not store the conversation: only the amount of text processed and its cost are recorded.
- The assessment is calculated in your browser and is shared only if you send it.
- The contact form explains what it stores before you send it.
- The AI in our internal panel does not publish or send anything without a person's approval.
What this page does not claim.
- It does not declare security or quality certifications.
- It does not replace your company's legal review: compliance with data protection law and with your industry's rules is reviewed case by case, with professional advice when needed.
- It does not promise a total absence of failures. Security is verified in each project by testing permissions, data separation, and critical journeys.
Does your company have security or compliance requirements?
Tell us what they are before the proposal. We review them with you and say clearly what we can take on.